Terms of Service

01Acceptance of Terms

By accessing or using Between Guests (“the Service”), operated by Between Guests (“we”, “us”, or “our”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, you may not use the Service.

These Terms apply to all users of the Service, including hosts, cleaners, and any other visitors or users.

02Description of Service

Between Guests is a cleaning management platform that helps short-term rental hosts coordinate turnover cleanings with their cleaners. The Service includes calendar synchronisation, cleaning scheduling, checklists, photo verification, payment tracking, and notifications.

03Account Registration and Eligibility

To use the Service, you must create an account. You must be at least 18 years of age. You agree to provide accurate, current, and complete information during registration and to keep your account information up to date.

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Notify us immediately at legal@betweenguests.com if you suspect unauthorised access.

04User Responsibilities

For Hosts

• Provide accurate property information and calendar data
• Maintain valid and up-to-date calendar links for synchronisation
• Compensate cleaners as agreed between you and your cleaner
• Use the Service in compliance with all applicable laws and regulations

For Cleaners

• Complete assigned cleanings in accordance with provided checklists
• Upload accurate photo verification when required
• Communicate availability and any issues promptly through the platform

All Users

• Do not misuse the Service or attempt to access it through unauthorised means
• Do not use the Service for any unlawful purpose
• Do not interfere with or disrupt the Service or its infrastructure
• Do not upload malicious content, viruses, or harmful code

05Subscription and Payments

Between Guests offers a Free plan (1–2 listings) and a Plus plan ($19/month, up to 5 listings). Cleaners always join free on any plan.

Paid subscriptions are processed through Stripe, our payment processor. By subscribing to a paid plan, you agree to Stripe's terms of service. Between Guests does not store your payment card details.

Subscriptions renew automatically. You may cancel at any time from your account settings. Cancellation takes effect at the end of the current billing period.

All subscription fees are non-refundable. When you cancel your subscription, you retain access to paid features until the end of your current billing period. No refunds or credits will be issued for partial billing periods, downgrade to the Free plan, or unused time remaining in a billing period.

If you believe you have been charged in error (for example, a duplicate charge or a charge after cancellation), contact us at legal@betweenguests.com within 30 days of the charge. Verified billing errors will be corrected.

06Intellectual Property

The Service, including its design, code, features, and branding, is owned by Between Guests and protected by intellectual property laws. You may not copy, modify, distribute, or create derivative works of the Service without our written permission.

07User Content

You retain ownership of content you upload to the Service, including property photos, cleaning photos, checklists, and notes (“User Content”).

By uploading User Content, you grant Between Guests a non-exclusive, worldwide, royalty-free licence to use, store, and display that content solely for the purpose of operating and providing the Service. This licence ends when you delete the content or your account.

08Third-Party Integrations

The Service integrates with third-party platforms, including iCal calendar feeds (e.g., Airbnb, VRBO), Stripe for payments, and email delivery services for notifications.

We are not responsible for the availability, accuracy, or functionality of third-party services. Calendar synchronisation depends on your booking platform providing a valid iCal feed. Disruptions to third-party services may affect the functionality of Between Guests.

09SMS Text Messaging

Between Guests offers SMS text message notifications as part of the Service. By verifying your phone number on the platform, you consent to receive transactional SMS messages related to your cleaning activity.

Types of Messages

SMS notifications include cleaning schedule alerts, assignment confirmations, completion updates, booking change alerts, scheduling conflict notices, property issue reports, and urgent escalations. All messages are transactional in nature and directly related to your use of the Service. We will never send marketing or promotional messages via SMS.

Message Frequency

Message frequency varies based on your cleaning activity. You may receive multiple messages per day during periods of high activity, or none at all during quiet periods.

Message and Data Rates

Message and data rates may apply. Between Guests does not charge for SMS notifications, but your mobile carrier may charge standard messaging fees. Contact your carrier for details about your messaging plan.

Opting Out

You can opt out of SMS notifications at any time by updating your notification preferences in your account settings at betweenguests.com/dashboard/settings. You may also contact us at support@betweenguests.com to request that SMS notifications be disabled on your account. Opting out of SMS will not affect your ability to use the Service or receive notifications through other channels (email or push notifications).

Help

For questions or support regarding SMS notifications, contact us at support@betweenguests.com.

10Limitation of Liability

To the maximum extent permitted by law, Between Guests shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities, arising from your use of the Service.

Our total liability for any claim arising from or related to the Service shall not exceed the amount you paid to us in the 12 months preceding the claim, or $100 CAD, whichever is greater.

11Disclaimers

The Service is provided “as is” and “as available” without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not guarantee that the Service will be uninterrupted, error-free, or secure. We do not warrant the accuracy of calendar synchronisation or notification delivery.

12Termination and Account Deletion

You may close your account at any time from your account settings. We may suspend or terminate your account if you violate these Terms or engage in conduct that is harmful to other users or the Service.

Upon account deletion, we will remove your personal data within 30 days, except where we are required by law to retain it. See our Privacy Policy for details on data retention.

13Dispute Resolution

If a dispute arises from these Terms or the Service, you agree to first attempt resolution through good-faith negotiation by contacting us at legal@betweenguests.com. If the dispute cannot be resolved within 30 days, either party may pursue resolution through the courts of British Columbia, Canada.

14Governing Law

These Terms are governed by and construed in accordance with the laws of the Province of British Columbia and the federal laws of Canada applicable therein, without regard to conflict-of-law principles.

15Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will notify you by email or through the Service at least 30 days before the changes take effect. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms.

16Contact

If you have questions about these Terms, contact us at legal@betweenguests.com.